Doing things differently
"The programme was very good for us in the position we were in. We knew as a business looking out to 2050 that our vision to build a more resilient organisation would require us to do things very differently... we needed to understand our problems and their solutions."
Trystan Davies
Application of an innovation model
"We used what we'd learnt on the programme to go back to our supplier and discuss our challenges we experienced with the product and what we thought needed to be done differently."
Trystan Davies
Process and modelling
"Through DIPFSCC we framed the problem, identified our key needs, and then talked through designs with our suppliers"
Trystan Davies
Added value
"Our new solution will generate data that will help us in our asset management in the long run to understand when and how effectively we can maintain an asset, and when that product has come to the end of its useful life"
Trystan Davies
Supplier relationships
"We've definitely developed more effective supplier relationships. We understand what their capabilities are, being open on both fronts, allowing us to understand how these relationships could be applied to our general estate of equipment"
Trystan Davies
Bringing innovation alive
"The programme was a great opportunity to bring other people from Welsh Water, who aren't necessarily involved directly in the innovation team, to get training and observe what other people are doing in order to bring innovation alive."
Euan Hampton
Application of the model
"For too long we've relied on the industry to present tools and techniques to us and almost use that to fit the problems we have. We should be discussing our problems and developing together."
Euan Hampton
Bringing expertise together
"Working with our suppliers to actually visualise the operation and implementation of the solution was very useful"
Euan Hampton
Sharing problems and challenges
"My goal from the sessions was to test how Welsh Water can deal with product development and how, as an organisation, we need to change in terms of working with others and sharing our problems and challenges"
Euan Hampton
An appetite for innovation
"It was really useful for Welsh Water to be seen as a company who wants to innovate and bring suppliers together"
Euan Hampton